Last revised 10 November 2026
Supplier rules come first
Airlines, hotels and other suppliers decide what can be changed or refunded. We explain those rules on your quote, before you book, so you know where you stand.
The 24-hour rule for US flights
If your flight starts or ends in the US and you booked at least seven days before departure, you can normally cancel within 24 hours of booking without penalty. Contact us quickly if you'd like to use this.
Cancelling flights
Outside that window, refundable fares are returned minus any airline cancellation fee. Non-refundable fares may only return unused taxes, or may be kept as a credit with the airline for future travel, depending on the fare.
Cancelling hotels, cars, transfers and tours
These follow the cancellation deadline shown on your confirmation. Cancel before it, and you'll usually get a full refund; after it, a charge or the full cost may apply.
Cruises
Cruise lines usually take deposits and apply cancellation charges that increase as the sailing date approaches. We'll give you the schedule when you book.
Making changes
Where a change is allowed, you'll pay any supplier fee and price difference. We'll tell you the total before we change anything.
Our planning fee
Our planning fee pays for the work of researching and booking your trip. Once bookings are confirmed it isn't refundable, unless we made a mistake or the law says otherwise. If we charge for handling a change or refund, we'll tell you the amount first.
When a supplier cancels
If a supplier cancels or makes a major change to your booking, you may be entitled to a refund or an alternative. We'll make the request for you and pass on any refund as soon as it reaches us.
Timing
Refunds are returned to your original payment method. We process our part quickly, but suppliers can take several weeks, occasionally longer, to release funds. We'll keep you posted.
Not turning up
If you don't travel and didn't cancel in advance, suppliers usually treat the booking as a no-show and keep the payment.
Get in touch
Nodex Global LLC
32 N Gould St.
Sheridan, WY 82801, USA
Phone: +1 (888) 555-0187
Email: support@faresxtravels.online